MemberSpace is a software-as-a-service (SaaS) company whose mission is to help non-technical entrepreneurs build a sustainable membership business anywhere on the internet.
Starting a business is hard, especially for those that are less tech-literate. Therefore, our team focuses heavily on customer support and being empathetic to anyone who contacts us. This value is deep in our roots as a business and something we've emphasized since day one 🤗.
We are a 100% remote company that encourages everyone to take breaks throughout the day. We effectively have an unlimited paid time off policy for vacations or sick days. Our team works Monday to Friday 10am to 6pm ET, so we expect no more than 40 hours per week from everyone. This allows our team ample time to work on side projects, take trips, spend time with their families, etc.
We use Basecamp which is asynchronous by default and don't expect people to respond asap to almost anything. We discuss all significant business decisions with our entire team ahead of time to get their feedback. We also encourage a culture of innovation and welcome ideas from anyone on the team which could help MemberSpace in some way (new features, better processes, etc).
We currently have a diverse team of folks in the United States, Hungary, Canada, and Uruguay. For new job openings, we are actively reaching out to job boards that make an effort to include under-represented people to help further increase our team's diversity.
We recently started giving out gift cards to Talkspace for mental health & wellbeing. We also do 1-to-1s every four months to see if there are any issues bothering people and also to discuss goals they have for growth and what we can do to help them accomplish that. Also everyone knows they can ping the leadership team directly if an issue comes up that needs to be addressed asap. We then coordinate a mediation meeting with whoever is involved and we talk through the issue and set up systems to prevent it from happening again.