- In business 12 years
- Funding modelOther
- Team size 100
Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages.
How do you maintain flexibility & balance for your team?
How do you ensure autonomy and plan for the future?
Our internal communication and company culture rely on both asynchronous and synchronous work. When we resort to synchronous work, we make sure that all main stakeholders have the opportunity to contribute to planning and decision-making.
How does your company try to hire people from underrepresented groups and improve the diversity of your team?
Before we begin candidate interviews for open positions, we talk to hiring teams about unconscious bias and promote a structured interview process that values diversity, inclusion, and an equitable candidate experience. In addition to PFJ, we post all open positions to POCIT, BlackTechPipeline, Remote Woman, Diversify Tech, and Tech Ladies. We know our pipeline is still not reflective of the company we'd like to be, but we continue to prioritize recruiting as a priority where we can make the most impact.
We are a part of the TechForBlackFounders initiative to provide access to our product. (The purpose of TechForBlackFounders is to provide concrete, long-lasting support by coming together to make our software completely free to U.S.-based, early-stage startups led by Black founders.)
A small DEI internal committee meets weekly to discuss challenges and opportunities, and provide updates on our DEI initiatives. We've also been working with a DEI consultant for the past six months, to audit our policies and processes, develop a new diversity statement, and identify and implement new programs that will further our goal of being a more diverse, equitable, and inclusive workplace.
We conduct regular engagement surveys that provide feedback on our DEIB efforts and helps us evaluate what we're doing well and what we can be doing better. This informs not only People Ops priorities but our company priorities, too.
How do you support your team to grow and improve?
Perks and benefits
- 100% paid medical for employees and families
- 12 weeks paid parental leave
- 401k program
- 4 weeks vacation
- Company retreats
- Annual raises
- Peer recognition
- Conference allowance
- Home office allowance
- Healthy lifestyle allowance
- Phone and internet allowance
- Book allowance
- 4 week sabbatical after four years