Fastmail

Fastmail is the email service that puts people first. When the vast majority of people get email for free, people choose a paid service because they value both privacy and a great user experience. Your email is kept away from advertisers who would want to monetize your data. And you get thoughtful productivity tools that help you get more done and spend less time on email.

You’ll work on our first-class email, calendars, contacts, and more. Improving our customers’ experience, keeping it secure and a delight to use, is what we do every day.

You’ll be part of our collaborative team, including front- and back-end developers, designers, our support team, and more. Our offices are in Philadelphia, USA, and Melbourne, Australia. We have a strong in-person culture, combined with plenty of individual flexibility—your job should work for your life, not the other way around. 

At Fastmail, we believe in helping people live a connected, enriching life, and that’s not just for our customers—that goes for our staff, too. Our enthusiasm for pursuing what matters is foundational to who we are. We offer great benefits, competitive pay, and an environment where you can thrive as a whole person. 

Our culture is geared towards investing in each other over the long term. We have a generous leave policy, and your manager will strongly encourage you to use it. We offer two weeks of sick leave so that no one on our team feels like taking a sick day is a choice between taking care of themselves now or taking a break later. All staff accrue credit toward a paid sabbatical because we know that sometimes it takes more than a week or two to pursue the things that matter most in life. We want you to live your life now, not plan to live it later.

Fastmail has staff in the US, Australia, and India. Our teams work closely together, which means a meeting at off-hours now and then. Because no one should be expected to read chat scrollback, Slack is primarily a replacement for live conversation. We do our best work when we work together, so we have more permanent written resources to help us collaborate.

We occasionally ask for flexibility from the team and prioritize providing it as well. We work with staff to set regular schedules that keep us connected without feeling welded to our work. We share skills, so there are no single points of failure. Our rare emergencies generally get handled by someone on the other side of the globe during their workday.

You can learn more about our product at fastmail.com and learn more about our team on our blog.

We're an employee-owned company, and our goals are to build a great product and a great place to work.

Having a shared vision of where we're headed makes it possible for each staffer to make decisions with confidence. We regularly revisit vision and strategy. We assess progress and plan annually, both as teams and as a company. We hold quarterly all-staff meetings to keep everybody updated on how things are going and what's coming next. These are live-streamed and recorded, so everyone can take part in whatever way is easiest for them.

We recognize diverse lived experiences help us build better products and a stronger team. We prioritize a hiring process that invites our applicants to shine, rather than an adversarial mentality. We include diverse representation on our interview panels, to remove unconscious bias and avoid missing red flags. We recognize that people with non-traditional backgrounds bring valuable broader skills, so our role requirements are constructed to remove unnecessary credentials and focus on demonstrated skills. We recruit in numerous places, including boards for women, LGBTQIA+, and people of color.

Fastmail has executive and management teams that are 50% women. We continue to work to increase diversity in all roles, including leadership.

Fastmail is focused on providing a supportive growth environment from your first day. You'll begin your role with us with an onboarding point person and a multi-day introduction to our product and customers with our support team

Ongoing support starts in your bi-weekly 1:1s with your manager. This is your time to discuss your personal goals, your challenges, the kinds of opportunities you're looking for, and to get feedback and coaching. This will also be the place to discuss formal professional development opportunities. We allocate a professional development budget for everyone on staff, and we want you to use it to grow.

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