Customer.io

Customer.io is a messaging platform that allows marketers to take an idea and turn it into a powerful automated message campaign. The world never stops growing and changing, and neither should your data. Our powerful logic-based tools help you capture every edge case and connect to the real people in your audience. Built for flexibility, designed for usability, and affordable for everyone.

We are a remote-first company. The majority of our team works from their homes, while a few team members split their time between a home office and co-working spaces/shared offices. We have flexible working hours for everyone so that our team members can choose a schedule that works best for their lives, their health, and their families. We also encourage all team members to set their Slack and email notifications to match their typical working hours, and to turn off notifications when doing focused or heads-down work.

On a quarterly basis, our team works collectively to make improvements and iterations to our company vision and planning. We encourage all team members to weigh in on the decisions that impact everyone’s day-to-day work. 

Our internal communication and company culture rely on both asynchronous and synchronous work. When we resort to synchronous work, we make sure that all main stakeholders have the opportunity to contribute to planning and decision-making.

At Customer.io, we are dedicated to fostering a respectful, inclusive, and supportive workplace that empowers everyone to be their most authentic selves. We are committed to continuously making diversity, equity, inclusion and belonging a part of everything we do- from how we build our product to how we build our workforce. At Customer.io, we strive to be a diverse workplace that represents our customers and global communities in which we live and work.

We are committed to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

A small DEI internal committee meets monthly to discuss challenges and opportunities, and provide updates on our DEI initiatives. We conduct regular engagement surveys that provide feedback on our DEIB efforts and helps us evaluate what we're doing well and what we can be doing better. This informs not only People Ops priorities but our company priorities, too.

We've held companywide "all the amis" meetings to have open and honest conversations around racism and bias. We've discussed what we as individuals and as a company should be doing to be better allies and mitigate systemic racism.

We encourage all team members to take ownership of their careers, and support their development in numerous ways. 30/60/90 day plans are developed for each new team member before they start, and managers meet with their direct reports weekly via 1:1s to discuss longer-term career planning, performance feedback, and to discuss any obstacles or blockers to success. Customer.io encourages professional development by giving you $2,000 a year for courses, conferences, coaching, or workshops related to professional growth. The continuing education budget can also be used towards books, an e-learning subscription, or anything that will help our team members develop professionally.