People-First Jobs
  • In business8 years
  • Funding modelOther
  • Team size61

Customer.io

Customer.io

Customer.io strengthens the relationship between subscription businesses and their customers by sending meaningful messages at the time they’re most likely to be engaged.


Customer.io profile

How do you maintain flexibility & balance for your team?

We are a remote-first company. The majority of our team works from their homes, while a few team members split their time between a home office and co-working spaces/shared offices. We have flexible working hours for everyone so that our team members can choose a schedule that works best for their lives, their health, and their families. We also encourage all team members to set their Slack and email notifications to match their typical working hours, and to turn off notifications when doing focused or heads-down work.

Remote First 40 Hours or Less Parental Leave Flexible Schedule Mandatory Minimum Vacation

How do you ensure autonomy and plan for the future?

On a quarterly basis, our team works collectively to make improvements and iterations to our company vision and planning. We encourage all team members to weigh in on the decisions that impact everyone’s day-to-day work.

Our internal communication and company culture rely on both asynchronous and synchronous work. When we resort to synchronous work, we make sure that all main stakeholders have the opportunity to contribute to planning and decision making.

Async Communication Deep Work

How do you support your team to grow and improve?

We encourage all team members to take ownership of their careers, and support their development in numerous ways. 30/60/90 day plans are developed for each new team member before they start, and managers meet with their direct reports weekly via 1:1s to discuss longer-term career planning, performance feedback, and to discuss any obstacles or blockers to success. Customer.io encourages professional development by giving you $2,000 a year for courses, conferences, coaching, or workshops related to professional growth. The continuing education budget can also be used towards books, an e-learning subscription, or anything that will help our team members develop professionally.

Regular 1×1’s Professional Allowance Mentorship Process Personal Focus Plans

Perks and benefits

  • 100% paid medical for employees and families
  • 401k program
  • 4 weeks vacation
  • Company retreats
  • Annual raises
  • Peer recognition
  • Conference allowance
  • Home office allowance
  • Healthy lifestyle allowance
  • Book allowance

Further reading

More great places to work: