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  • In business 11 years
  • Funding modelBootstrapped
  • Team size 100

Close is the easy-to-use CRM built for the way small businesses actually sell: fast, automated, and focused on customer relationships. We're profitable, bootstrapped, and 100 people working around the world.

Close profile

Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who value autonomy and impact.

We ❤️ small, scaling businesses. Since 2013, we’ve been building a CRM that focuses on better communication without the hassle of manual data entry or complex UI. 

Working from 22+ countries, we’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Close has been 100% remote since 2016, creating an intentional workplace around asynchronous communication and collaboration. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the relationships within our global community.

We practice a mature approach to the workplace -- manage your time effectively, communicate thoughtfully with your teammates and customers, and produce high quality work. We have impressive tenure amongst the team; we stay at Close because we love working with our colleagues, we appreciate the autonomy and we thrive in an environment that challenges us to do our best work.

Unanimously, our favorite value is “Build a house you want to live in.” We make decisions that are rooted in helping our customers become more successful. We care equally about the health of our business and the wellbeing of our people. 

How do you maintain flexibility & balance for your team?

At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the workplace. In general, we don’t have strict policies, we have guidelines. Life-work harmony is an important part of our organization — we believe you bring your best to work when you practice self-care (whatever that looks like for you).
Remote First Parental Leave Company Retreats Flexible Schedule Unlimited Vacation Mandatory Minimum Vacation

How do you ensure autonomy and plan for the future?

We care about productivity, quality of work, and how you communicate with the team and customers. 

We encourage deep work and turning off notifications. 

Decisions are thoughtful, we ask that everyone has a voice and then trust team leaders will make the best decisions for their teams and that our C-Levels will make the best decisions for the company.
Async Communication Deep Work

How does your company try to hire people from underrepresented groups and improve the diversity of your team?

We strive to create an inclusive environment for all those that go through our recruiting experience - from initial interactions to final interviews. 
 
 Inclusive Benefits 
  • Parental leave for primary and secondary caregivers 
  • Exchanging company-wide observed holidays for national or religious holidays 
  • Structured team-wide and job-specific onboarding 
  • Weekly 1:1:1s - social chats after our team meeting 
  • Bi-annual in-person retreats 
  • Bi-annual anonymous team insight surveys

Community Groups 
  • Women’s Collective: a voluntary, team-led group that brings together women-identified team members at Close to foster a sense of belonging and connection. Our goal is to create opportunities for growth and support for women in technology. Our mission extends to encourage and support any other diverse company groups.

How do you support your team to grow and improve?

We have ongoing 1:1s with managers and bi-annual holistic reviews where career goals are discussed. We encourage all people to own their careers and take personal initiatives for their learning and development. We have an open policy and want this to be a valuable experience for them as an individual rather than providing a pre-determined budget. 

If you want to attend a conference, course, or training and believe it would benefit your professional growth, send your team manager and People Ops a proposal with all of the logistics and details. Decisions will be made on a case-by-case basis. In some cases, the company will cover the total costs or establish a match.
Professional Allowance Regular 1×1’s Personal Growth Plans Mentorship Process

Perks and benefits

  • 100% remote-first company (we believe in trust and autonomy)
  • Annual team retreats ✈️ 
  • 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
  • 1 month paid sabbatical every 5 years
  • Paid parental leave (12 wks primary caregiver / 4 wks secondary caregiver, with ramp up period on return)
  • Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
  • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)
  • 401k matching at 6% (US residents)
  • Dependent care FSA (US residents)

Further reading


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