- In business9 years
- Funding modelAngel
- Team size6
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How do you maintain flexibility & balance for your team?
We are a 100% remote company that encourages everyone to take breaks throughout the day. We effectively have an unlimited vacation/sick day policy. We also have our support team only work 6 hours each day (Monday to Friday). This allow our employees to work on side projects, their own businesses, and other non-MemberSpace related things.
We pay 100% for cell phones, laptops, and cell phone plans for employees. We also pay for the majority of health care coverage and 100% for dental and vision for employees and their families.
How do you ensure autonomy and plan for the future?
We use Basecamp which is asynchronous by default and don't expect people to respond asap to almost anything, unless there is an actual emergency which is very rare. We also discuss any significant decision with our entire team to get their feedback. We also encourage them to take Flex Days, which is where they come up with a one-day project of their choosing that will help MemberSpace in some way. During these Flex days they aren't doing any of their normal work (e.g. support emails).
The leadership team plans the roadmap but it's based on feedback from support. Plus before we actually have dev start on anything, we get support's input first to make sure we didn't miss anything or were off-base in assumptions.
How do you support your team to grow and improve?
We recently started giving out gift cards to Talkspace for mental health & wellbeing. We also do quarterly 1-to-1s to see if there are any issues bothering people and also to discuss goals they have for growth and what we can do to help them accomplish that. Also everyone knows they can ping me directly if an issue comes up that needs to be addressed asap. I'll then coordinate a mediation meeting with whoever is involved and we talk through the issue and set up systems to prevent it from happening again.
Perks and benefits
- Home office allowance
- Annual raises
- Book allowance